Customer Service

WHAT IS A COOKIE?

A cookie is a small text file that a website stores on your computer, smartphone or any other device, with information about your browsing on that website. Cookies are necessary to enhance the browsing experience and do not damage your computer.

While this policy uses the general term “cookie”, as it is the main method of storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the cookies. In this sense, all the information included in this section is also applicable to “Local Storage”.

WHAT ARE COOKIES USED FOR ON THIS WEBSITE?

Cookies are an essential part of how our website works. The main objective of our cookies is to optimise your browsing experience. For example, they are used to remember your preferences while browsing (language, country, etc.) for future visits.

The information collected by cookies also allows us to improve our website, through statistics on user numbers and patterns, adapting the website to the individual interests of the users, enabling faster searches, etc.

Sometimes, and only when we have your prior informed consent, we may use cookies, tags or other similar technology to obtain information that enables us to show you advertising from our own websites, third-party websites or by any other means, based on the analysis of your browsing habits.

WHAT ARE COOKIES NOT USED FOR ON THIS WEBSITE?

The cookies we use do not store sensitive information relating to users’ personal identification, such as their address, password, credit or debit card details, etc.

WHO USES THE INFORMATION STORED IN COOKIES?

The information stored in cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the user’s experience when browsing our website. The main services from these “third-party cookies” are to provide access statistics and to secure payment transactions.

HOW CAN I PREVENT THE USE OF COOKIES ON THIS WEBSITE?

If you prefer to avoid the use of cookies on this page, bearing in mind the above-mentioned limits, you must first disable the use of cookies in your browser and then remove the cookies stored in your browser associated with this website.
You can disable the use of cookies at any time.

HOW DO I DISABLE AND REMOVE THE USE OF COOKIES?

You can restrict, block or delete cookies from this website at any time by changing your browser’s configuration as described below. Although settings differ from one browser to another, cookies are usually set using “Preferences” or “Tools” menu options. For more details on the configuration of cookies on your browser, see your browser’s “Help” menu.

The following list details the cookies, tags or similar technologies used on this website, together with information on the purpose, duration and management of each one (by us or third parties).

TECHNICAL AND PERSONALIZATION COOKIES: IDENTIFICATION AND AUTHENTICATION, NAVIGATION, USER INTERFACE CUSTOMIZATION, FAVOURITES…

These cookies are used to identify the user during the session, to avoid having to repeat the online authentication process, to speed up some processes on the website, to remember choices made during the session or in later visits, to remember pages already visited, etc.

User identification
These are used to identify and authenticate the user. They also contain technical data about the user’s session such as connection waiting time, session ID, etc.

Duration: Session
Management: Own

Session identification
Identifies the user’s http session. It is common for all web applications to identify a user’s inputs during a session.

Duration: Session
Management: Own

Navigation status
Enables us to identify the user’s navigation status (session start, first page, first access, scroll status, voting status, etc.).

User’s selection
These store the choices made by the user, such as shop, language, currency, products, size, etc.

Duration: Session
Management: Own

Favourites and last selection
These store the user’s preferred options (e.g., for shops) or last selection (shops, products, acceptance of cookies, etc.) from previous visits when the website is accessed at a later stage.

Duration: Permanent
Management: Own

Shopping basket
These store information about the shopping minibasket and the user’s identifying data in connection with the shopping basket.

Duration: Session
Management: Own

Protocols
They manage switching between secure domain (protocol https) and non-secure domain (protocol http).

Duration: Session
Management: Own

NAVIGATION ANALYSIS COOKIES

These cookies contain general information about users’ visits to the website (not about the content therein), in order to provide us with further aggregated information about these visits for statistical purposes.

Origin (WC_GASource)
This is used to find out where a user comes from when they visit a page on this website, for example, if he/she arrives at the product detail page from a product grid, from a search engine or from an external page.

Duration: Persistent
Management: Own

Google Analytics (__utma, __utmb, __utmc, __utmd, __utmv, __utmz…)
They monitor the website using the Google Analytics tool, a service provided by Google to obtain information on user access to websites. Some of the data saved for later analysis are: number of times a user visits the website, dates of the user’s first and last visit, duration of visits, the page from which the user accessed the website, which search engine was used to reach the website or which link was clicked, user location, etc. The configuration of these cookies is predetermined by the service offered by Google so we suggest that you consult the Google Analytics privacy page, //www.google.com/intl/es/analytics/privacyoverview.html, to obtain more information about the cookies that are used and how to disable them (Please note that we are not responsible for the content or accuracy of third party websites).

Duration: Persistent
Management: Own

PURCHASE ANALYSIS COOKIES

These allow information to be collected about the device used to make the purchase on this website, in order to verify that the purchase transactions offer sufficient guarantees to clients. These cookies never contain sensitive information, such as credit or debit card data.

Purchasing device (thx_guid)
This allows us to uniquely identify the device (PC, smartphone, etc.) used to make purchases on this website for subsequent analysis, in order to be able to offer our clients sufficient guarantees during purchase transactions. The information contained in this cookie is collected by an external company to carry out this analysis.

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